Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at: contact@jagoudesign.com. Please note that returns must be sent to the following address: Avenue Lucien Clause, 91220 Bretigny-Sur-Orge

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without prior return request will not be accepted.

You can always contact us with any return questions at contact@jagoudesign.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and resolve it.

Exceptions or non-returnable items
Some types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), and personal care products (like beauty products). We also do not accept returns of hazardous products, flammable liquids, or gases. Please feel free to contact us with any questions or concerns regarding a specific item.

Unfortunately, we do not accept returns of promotional items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for a new item.

14-day cooling-off period in the European Union
Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you as soon as we have received and inspected your return, and we will let you know if the refund has been approved or not. If the refund is approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that processing and displaying the refund by your bank or credit card company may take some time.
If more than 15 business days have passed since your return was approved, please contact us at contact@jagoudesign.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at: contact@jagoudesign.com. 

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without prior return request will not be accepted.

You can always contact us with any return questions at contact@jagoudesign.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and resolve it.

Exceptions or non-returnable items
Some types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), and personal care products (like beauty products). We also do not accept returns of hazardous products, flammable liquids, or gases. Please feel free to contact us with any questions or concerns regarding a specific item.

Unfortunately, we do not accept returns of promotional items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for a new item.

14-day cooling-off period in the European Union
Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you as soon as we have received and inspected your return, and we will let you know if the refund has been approved or not. If the refund is approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that processing and displaying the refund by your bank or credit card company may take some time.
If more than 15 business days have passed since your return was approved, please contact us at contact@jagoudesign.com.